Franchise Success Manager

Franchise Success Manager

Location : Hyderabad

Reports To : Area Success Manager

Job Type : Full-Time

Position Overview

The Franchise Success Manager (FSM) is responsible for overseeing the operations, compliance, and overall performance of Dibber franchise units. Acting as the Single Point of Contact (SPOC) between Dibber India and franchise partners, the FSM ensures brand alignment, operational excellence, and adherence to educational standards across all centers.

This role plays a pivotal part in ensuring franchise success and growth through close collaboration with internal teams and business partners. The FSM provides comprehensive support throughout the pre launch, launch, and post-launch phases.

Key Responsibilities

1. Franchise Operations & Support

• Conduct regular visits to assigned franchise units to assess operational performance, provide on-ground support and ensure effective operations management.
• Identify improvement areas and guide franchisees on corrective actions to ensure smooth daily operations.
• Ensure seamless coordination between franchise partners and Dibber's corporate departments.
• Responsible for onboarding newly signed business partners from an operations perspective, introducing them to Dibber's processes, systems, and operational standards
• Responsible for the planning and execution of franchise unit Pre-Launch, Launch, and Post-Launch activities to ensure operational readiness and successful opening

2. Training & Development

3. Compliance & Audit

4. Marketing & Brand Management

5. Business Growth & Profitability

6. Reporting & Documentation

7. Relationship Management

8.Role Expansion with Network Growth

Qualifications

Role requirements :

Skills Required

Relationship Management, Documentation, Staff Training, Marketing, Franchise Management