Telecom Systems Engineer

Qualifications :

• Bachelors degree in computer science, Information Technology, Telecommunications, or equivalent experience.
• 5+ years in contact centre or telecommunications engineering, including 3+ years hands-on with Amazon Connect in production.
• Proven experience operating complex, high-volume, multi-site or virtual contact centres.
• Strong knowledge of SIP, PSTN, WebRTC softphone behaviour, QoS, and network fundamentals (LAN / WAN, VPN / SD-WAN, routing, DNS).
• Practical expertise with AWS services commonly used alongside Connect : Lambda, Lex, Kinesis (Data Streams / Firehose), S3, CloudWatch, CloudTrail, EventBridge, DynamoDB, IAM, KMS, Experience creating IVR / contact flows and bot conversations aligned to business logic and measurable outcomes.
• Familiarity with Salesforce (or similar CRM) CTI integrations and data exchange patterns.
• Demonstrated security-first mindset (IAM, encryption, data retention, PII / PCI redaction) and compliance awareness (PCI DSS, SOC 2, HIPAA where relevant).
• Proficient in project management and documentation across small and large programmes.
• Excellent written and verbal communication skills with the ability to engage technical and non-technical stakeholders.

Preferred Experience and Qualifications :

(ref : hirist.tech)