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GN - SONG - Service - Amazon Connect - Manager
ConfidentialHyderabad / Secunderabad, Telangana30+ days ago
Job descriptionSeasoned techno-functional professional with significant experience working on a large- scale business / operational transformation project Good understanding of contact center technology landscape. An understanding of AWS Cloud platform and services with Solution architect skills. Deep expertise on Amazon Connect product features and contact center related AWS services like Lex, Pinpoint, Transcribe, Comprehend etc Deep functional and technical understanding of APIs and related integration experience Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms Ability to understand customer challenges and requirements, ability to address these challenges / requirements in a differentiated manner. Ability to help the team to implement the solution, sell, deliver cloud contact center solutions to clients. Excellent communications skills Strong program management / people management skills Project Delivery : Lead a team of contact center transformation consultants and engage with the client and implementation team : for conducting design sessions, requirement gathering and grooming, give regular working demos to all stakeholders, solution design and implementation activities
Roles and Responsibilities :
As part of these, you will drive the following :
- Lead a team responsible for designing, developing, and implementing contact center transformations on platforms led solutions across Cloud Contact Center transformation
- Business Development : Lead and manage proposals in response to client requests / RFPs across multiple market units to ensure a continuous pipeline of opportunities / projects
- Market Unit Development : Connect and work with market unit leads to identify and understand the demand in the market in terms of both skill and scale required
- People Development : Grow the practice and business by engaging in hiring across platforms, along with nurturing, upskilling existing team.
Bring your best skills forward to excel at the role :
Skills Required
Lambda, Aws
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Service Manager • Hyderabad / Secunderabad, Telangana
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