SaaS Business Manager, Operations

About Temenos

Temenos is the world's No.1 banking software. Temenos offers cloud-native, cloud-agnostic, API-first digital banking, core banking, payments, fund management, and wealth management software products, enabling banks to deliver consistent, frictionless customer journeys and achieve market-leading cost / income performance. Temenos' vision is to provide financial institutions, of any size, any sector and anywhere in the world, the software to thrive in the digital banking age. Our products combine the richest end-to-end packaged country model bank functionality and the most advanced cloud-native, cloud-agnostic, AI and API-first technology, helping our clients go-live faster, giving them the freedom to innovate and deliver personalized experiences. We are passionate about helping banks to perform better so we solely focus on creating banking software.

THE ROLE

The SaaS Business Office Senior Manager, Operations, is the main contact point between the SaaS Centralized Operations team in India (Bangalore) and the SaaS Business Office. This includes working closely with the Operations management and operational teams, to support the business and ensure that Governance processes are efficiently managed. Be the voice of the Centralized Operations in the SaaS Business Office organization, providing feedback and data-driven insights on how to improve the quality, effectiveness and automation of governance processes.Be the point of contact for other teams such as internal audit, external audit, risk management, legal, finance. etc. as and when they request the support of the SaaS Business Office

OPPORTUNITIES

• Maintain regular contacts with the SaaS Operations department to manage BAU activities (Governance processes, Cost Optimization, Capacity Management, KPI tracking, etc.)
• Be the first point of contact for the Risk, Compliance and Internal Audit Regional teams, and manage the process of getting answers to risk / audit requests through contacts with the relevant stakeholders SaaS
• Lead the rollout of Temenos-wide and SaaS initiatives for their Region and take the global lead of at least one of those initiatives.
• Work closely with the other SaaS PMO teams : FinOps, Cost Sizing, Reporting & AI to ensure that regional requirements are taken into consideration, and take advantage of the latest developments delivered by these teams
• Ensure that all processes are data-driven and automated through the use of modern data management, AI and reporting tooling.
• Establish and manage Document library to ensure we have a single view of all documents for their Region.

Skills

VALUES

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Skills Required

Power Bi, Data Management, Ai, Agile, Itil, Governance