Team Leader - Retail Service Desk

About The Role

Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, party poker, bwin and Coral.

To provide a friendly and efficient service to every customer, ensuring all procedures and policies are followed and every effort is made to resolve their query at the first point of contact. To ensure that relationships with all third parties are maintained to the highest possible standard to encourage an effective partnership.

Position Summary :

• Leads the frontline team and contributes to operations by delivering outstanding customer satisfaction, ensuring the efficient operation and quality compliance of the team, providing excellent leadership and team development, and ensuring that the team members are fully engaged to respond to all customer requirements in line with contractual and service level requirements.
• Complements the overall direction of the program by assisting the manager in day-to-day operations management.
• Ensures high team engagement by providing mentoring and guidance to direct reports, ensuring coaching and career discussions happen as expected.

Functional Responsibilities :

Specialists Skills and Experience Required :

Additional Information Not Specified