Immediate Start! Information Technology Operations Manager

Job Title : ServiceNow ITOM – IT Operation Management

Role : Architect

Location : Pune, Indore, Kochi

Responsibilities :

We are seeking a highly skilled and motivated ServiceNow ITOM Architect to join our team. The ideal candidate will have deep expertise in ServiceNow ITOM modules, including Event Management, Discovery, CMDB, and integrations with third-party systems. You will play a key role in designing, implementing, and optimizing ITOM solutions that drive automation and operational efficiency for our clients.

Key Responsibilities :

• Lead the design and architecture of ServiceNow ITOM solutions including Event Management, Discovery, CMDB, and Orchestration.
• Collaborate with stakeholders to gather requirements and translate them into scalable and maintainable solutions.
• Design and implement third-party integrations using IntegrationHub, REST / SOAP APIs, and other tools.
• Conduct design workshops, create prototypes, and present solution demos to clients.
• Analyze ServiceNow releases and upgrades to assess impact on existing implementations.
• Support pre-sales activities, including responding to RFPs / RFIs and presenting technical solutions.

Skill Requirements :

Must Have skills :

Good to have skills :