Information Technology Team Manager

About PSG Global Solutions

PSG Global Solutions is a leading Recruitment Process Outsourcing (RPO) provider, delivering outsourced recruiting support across key industries such as staffing, healthcare, retail, logistics, IT, and customer support. We combine offshore cost efficiency with high-performance standards to help our clients achieve their hiring goals effectively and at scale.

With a best-in-class Net Promoter Score of 82 and a strong client retention rate, PSG is recognized for its commitment to service excellence and measurable results. Our global workforce is driven, collaborative, and focused on delivering outcomes that directly contribute to client success and profitability.

Job Summary

We are seeking an experienced Team Manager – IT with 4–6 years of experience to lead and manage our IT support and engineering teams at PSG Global Solutions India. This role is ideal for a proactive leader with hands-on IT expertise, strong stakeholder management skills, and the ability to oversee SLAs across support and engineering functions.

The ideal candidate will balance leadership responsibilities with technical oversight, ensuring team performance, adherence to processes, and high-quality IT service delivery.

Key Responsibilities

• Lead, mentor, and manage IT support and engineering teams to achieve operational and technical goals.
• Oversee Active Directory and endpoint management operations.
• Provide hands-on support for Linux basics, monitoring tools, and IT troubleshooting.
• Ensure CI / CD and Git processes are followed for IT and engineering workflows.
• Define, track, and manage SLAs across support and engineering functions.
• Collaborate with stakeholders to identify requirements, resolve escalations, and drive improvements.
• Implement best practices in IT operations, process adherence, and team productivity.
• Support team development through training, performance reviews, and coaching.

Qualifications & Required Skills

Preferred Skills

Job Details & Compensation

Perks & Benefits