Senior Specialist - Service Now

GBS Customer Experience and Service Management – Product Ownership

Purpose & Overall Relevance for the Organization :

• Our vision for GBS Customer Experience and Service Management is the alignment to customer segments expectations and goals, culminating in seamless, transparent, and frictionless interactions and service delivery.
• Active management of products or services to address business opportunities and customer / user needs and generate the greatest possible value for the business.
• Adoption and adaptation of product development models based on the context of the work, selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative / agile) approaches.

Key Responsibilities :

Key Relationships :

Knowledge, Skills, and Abilities :

Requisite Education and Experience / Minimum Qualifications :

COURAGE : Speak up when you see an opportunity; step up when you see a need.

OWNERSHIP : Pick up the ball. Be proactive, take responsibility and follow-through.

INNOVATION : Elevate to win. Be curious, test and learn new and better ways of doing things.

TEAMPLAY : Win together. Work collaboratively and cultivate a shared mindset.

INTEGRITY : Play by the rules. Hold yourself and others accountable to our company's standards.

RESPECT : Value all players. Display empathy, be inclusive, and show dignity to all.

Skills Required

Requirements Definition, Servicenow, Relationship Management, Project Management, Product Ownership, Business Analysis