Regional Trainer

Job Description (KRA to be

Delivered) : Job Summary

Responsible for training and standardizing processes across multiple locations to enhance

operational efficiency, customer experience, and compliance in an e-commerce gifting

company.

Key Responsibilities

 Conduct training for new hires & existing teams on processes, product handling (gifts,

plants, flowers, cakes), and customer service.

 Ensure SOP adherence, quality standards, and operational efficiency.

 Audit processes, identify gaps, and implement corrective measures.

 Collaborate with Operations seamless execution.

 Track training effectiveness and maintain performance reports.

Requirements

 2-5 years of training experience in e-commerce, retail, or logistics.

 Strong communication, process improvement, and analytical skills.

 Experience in digital learning tools & virtual training platforms.

 Proficiency in MS Office; ability to travel frequently.

Skills Required

Ms Office