Talent.com
This job offer is not available in your country.
Business Support se

Business Support se

NTTchennai, India
21 hours ago
Job description

JOB DESCRIPTION

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

NTT DATA, Inc. currently seeks a “Business Support Senior Associate” to join our team in “Chennai”.

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

NTT DATA, Inc. currently seeks a “Business Support Senior Associate” to join our team in “Coimbatore”.

Position's General Duties and Tasks

We are looking for an outgoing Customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The Customer service associate will be instrumental in addressing queries, concerns, and service issues, by communicating in a professional, positive manner. You will apply your multitasking skills by listening and responding to customer via Chat / Emails, navigating computers, documentation simultaneously. Should have the ability to swiftly gain customer confidence and trust.

To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills. In these roles you will be responsible for :

  • Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via Chat / email.
  • Ensuring customer satisfaction and strive to meet service standards. Providing Outstanding customer service
  • Processing and logging incoming chats / emails into the CRM system.
  • Identifying customer needs, Forwarding, and escalating inquiries to relevant individuals and departments.
  • Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
  • Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
  • Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
  • Analyse and clear inquiries of the Team and address it appropriately. Reaching out to various stakeholders for any further inquiry.
  • Coordinating training and mentoring activities for new team members.
  • Maintaining confidentiality of information.
  • Performing other duties as the need arises.

Required Skills for this role include :

Candidate should have a minimum of 3-5 years’ experience in Voice / Chat support that required you to work regularly scheduled shifts.

Possesses excellent verbal and written communication skills

Proficient experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.

12+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product.

12+ months of experience in a role that required you to communicate (oral / written) effectively in a professional / office setting.

Typing speed of 35 wpm.

Ready to work in complete night shifts

Any Graduation with English as a compulsory subject.

Ability to sit at a desk / remote for extended periods.

Proficient with MS Office suites and leading CRM tools such as Salesforce

Preferred Skills include :

Previous insurance industry experience that required knowledge of Life insurance and annuity policies where you handled interactions(calls / chat / email) from customers inquiring about payments, policy information, or claims.

Required schedule availability for this position is Monday-Saturday (6.00 PM to 4.00 AM IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime basis business requirement.

Create a job alert for this search

Support • chennai, India

Related jobs
  • Promoted
Legal Support Specialist

Legal Support Specialist

Onit Indiachennai, tamil nadu, in
Join our dynamic team working with cutting-edge legal tech products such as AXDRAFT and ContractWorks Premium, both powerful CLM solutions designed to streamline contract lifecycle management.In th...Show moreLast updated: 27 days ago
  • Promoted
Business Analyst

Business Analyst

EverrenewChennai, Tamil Nadu, India
Chief Transformational Officer.To lead the strategic planning exercise with 3-5 year plans and business objectives.To support and ensure regular MIS from Finance, Procurement, HR, QEHS, Legal, etc....Show moreLast updated: 6 days ago
  • Promoted
Business Analyst - Custody, Investment banking

Business Analyst - Custody, Investment banking

Altimetrik IndiaChennai, Tamil Nadu, India
Key Skills & Qualities Required.Domain Expertise – Strong knowledge of.Custody settlement - FO (Trade Booking, Trade Execution), BO (Trade settlement & clearing). Technical Knowledge – Understanding...Show moreLast updated: 9 days ago
  • Promoted
Aparajita Consultancy Services - Manager - Business Development

Aparajita Consultancy Services - Manager - Business Development

Aparajita Consultancy ServicesChennai, India
Develop a growth strategy focused both on financial gain and customer satisfaction - Conduct research to identify new markets and customer needs - Arrange ...Show moreLast updated: 30+ days ago
  • Promoted
  • New!
Business Development Specialist

Business Development Specialist

InfoCeptsChennai, India
Responsible for implementing geo-targeted outreach strategies to identify, engage, and qualify enterprise-level prospects. This role supports new business development by generating leads, conducting...Show moreLast updated: 5 hours ago
  • Promoted
Business Analyst(Training & Mentorship)

Business Analyst(Training & Mentorship)

PerfictChennai, Tamil Nadu, India
We are looking for a Mid-Level Business Analyst who will focus on training and mentoring business analysts.This role is crucial in building internal BA capability by conducting structured training ...Show moreLast updated: 19 days ago
  • Promoted
Sales Executive – International (Commission-Based)

Sales Executive – International (Commission-Based)

Datmanchennai, tamil nadu, in
Sales Executive – International (Commission-Based).Datman is a fast-growing fintech company that simplifies global payments and digital transactions. We work with international clients to deliver se...Show moreLast updated: 6 days ago
  • Promoted
SAS Partners - Manager - Sales & Business Development

SAS Partners - Manager - Sales & Business Development

SAS Partners Corporate Advisors Private LimitedChennai, India
Business Development Manager is a newly created position reporting directly to the Director / Senior Management to support the Sales and Business Development initiatives; The m...Show moreLast updated: 30+ days ago
  • Promoted
Senior Business Analyst

Senior Business Analyst

Kumaran SystemsChennai, Tamil Nadu, India
We need BA experience in service delivery side working closely with development team as part of application (project / product) development liaising business users and stakeholders.Requirements Elici...Show moreLast updated: 20 days ago
  • Promoted
Business Analyst

Business Analyst

Soft Suave TechnologiesChennai, Tamil Nadu, India
The role involves gathering business requirements, improving processes, and supporting ERP / CMMS / EAM system implementations to drive operational efficiency and digital transformation.Gather and anal...Show moreLast updated: 30+ days ago
  • Promoted
Business Analyst

Business Analyst

FirstsourceChennai, Tamil Nadu, India
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE : FSL, BSE : , Reuters : FISO.BO, Bloomberg : FSOL : IN), is a specialized global business process services partner, providing trans...Show moreLast updated: 7 days ago
  • Promoted
  • New!
Business Development Manager

Business Development Manager

SourceHOVChennai, Tamil Nadu, India
We are seeking a highly motivated and results-oriented.Inside Sales / Business Development Specialist.Finance & Accounting (F&A) Business Unit. In this role, you will be responsible for identifying ...Show moreLast updated: 20 hours ago
  • Promoted
Junior Business Development

Junior Business Development

Lanco GroupChennai, Tamil Nadu, India
Junior Business Development Executive.We seek a dynamic Business Development Executive to join our Jubail, Saudi Arabia team. Proven track record with 1-3 years of outdoor sales or marketing experie...Show moreLast updated: 30+ days ago
  • Promoted
SAP Business Objects Support Specialist

SAP Business Objects Support Specialist

Smart AnalyticaChennai
Job Summary : We are seeking a dedicated SAP Business Objects (BO) Support Specialist to join our team.The ideal candidate will have exten...Show moreLast updated: 13 days ago
  • Promoted
Independent Business Expert

Independent Business Expert

virtualboardindiaChennai, IN
Just about anyone with ideas, motivation; with some.And want to be part of an unique business consulting model drop a "🟢 Interested" in the comments or DM me directly. You could also post details a...Show moreLast updated: 8 days ago
  • Promoted
SAP Business One

SAP Business One

Eton TechnologiesChennai, IN
We are looking for an experienced.The role involves part-time, remote support to ensure smooth operation, high availability, and security of SAP B1 workloads running on the Azure cloud.Administer a...Show moreLast updated: 20 days ago
  • Promoted
Business Analyst

Business Analyst

Consolidated AnalyticsChennai, Tamil Nadu, India
We are seeking an experienced Business Analyst with a strong background in the.The ideal candidate should possess at least 5 years of hands-on experience in mortgage-related projects and demonstrat...Show moreLast updated: 30+ days ago
  • Promoted
  • New!
SaaS Business Development Executive –(B2B & B2C, Remote)

SaaS Business Development Executive –(B2B & B2C, Remote)

Cloudairychennai, tamil nadu, in
Remote
Join Cloudairy, the AI-powered all-in-one workspace for creation, collaboration, and insights.SaaS Business Development Executive. Reach out to current users and run targeted email campaigns to driv...Show moreLast updated: 10 hours ago
  • Promoted
Aparajita Consultancy Services - Business Development Manager

Aparajita Consultancy Services - Business Development Manager

Aparajita Consultancy ServicesChennai, India
Experience in BDM for Staff augmentation , IT outsourcing - Direct sales experience with direct customers in US, UK and APAC. Respond promptly to any issues that directly affect...Show moreLast updated: 18 days ago
  • Promoted
Head - Production & Application Support

Head - Production & Application Support

Pravi HR AdvisoryChennai
Job Title : Head - Production & Application Support (Banking Domain) Location : Chennai Experience : 20...Show moreLast updated: 6 days ago