Change Manager integrated Ops
ConfidentialGurgaon / Gurugram, India10 days ago
Job descriptionIdentifying risks and developing risk mitigation tactics (in collaboration with technical teams) Practice 'ZERO' outage culture Reduce impact on business Reduce the number of failed changes Ensure complete documentation of R&I assessment, Implementation / Rollback, Test plans & end-to-end communication Effective change planning Change audit compliance Effective KEDB Prepare & share the CAB agenda Own the change advisory board (CAB) meetings schedule emergency CAB meetings to address urgent needs, sometimes known as eCAB Decision making – empowered for GO / NO-GO Effective change approval process Effective change control & governance Communicate the business / operational risks to relevant stakeholders Effectively share a detailed success / failed advisory to all the relevant stakeholders, immediately after the change is executed Share a detailed PIR / FCR report with all the relevant stakeholders Supporting development of communications relevant to change initiatives. Ensure E2E communications with the Customer across the Change lifecycle A solid understanding of the change process & ITIL best practices Experience and knowledge of change management & MSI principles, methodologies and tools Exceptional communication skills, both written and verbal Strong driving skills – demonstrate authoritativeness Ability to clearly articulate messages to a variety of audiences Flexible and adaptable; able to work in ambiguous situations Problem solving and root cause identification skills with a holistic approach Able to work effectively at all levels in an organization Must be a team player and able to work collaboratively with and through others Analytical mindset and critical thinking Global Opportunities : Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world. Flexible Work Environment : Flexible working hours and possibility to combine work from office and home (hybrid ways of working). Professional Development : training programs and upskilling / re-skilling opportunities. Career Growth : Internal growth and mobility opportunities within Orange. Caring and Daring Culture : Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events. Reward Programs : Employee Referral Program, Change Maker Awards.
About Us
Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
Key Accountabilities
About the role
key result / decision areas (outcomes)
Managing new / failed changes / RFCs
- Review and record requests for change (RFCs)
- Approve or reject RFCs
- Drive the incidents triggered due to failed changes & extend engagement until resolution
- Leading change management work stream with a structured change methodology / process
Risk & Impact Assessment
Change Planning & Documentation
CAB & e-CAB
Change Communication
About You
knowledge and abilities
What We Offer
Only Your Skills Matter
NA
Skills Required
Change Management, Communication
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Change Manager • Gurgaon / Gurugram, India
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