Problem Manager Integrated Ops

About Us

Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

Job Purpose

About the role

• Single point of contact for one or more problems
• Responsible for ownership and coordination of actions of those problems
• To analyze root cause, identify Known Error and coordinating actions to fix the error.
• To review the Problem Trends and Planning and Driving Improvement Plan
• To be proactive in identifying problems, analyze and recommend Service Improvement plans with the possible solutions obtained from technical teams.

Key Tasks And Responsibilities

Skill Profile

About you

What We Offer

Only Your Skills Matter

Regardless of your age, gender identity, race, ethnic origin, religion / belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer : don't hesitate to tell us about your specific needs.

Skills Required

Ccna Certification, Itil Foundation, Problem Management