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Director of Sales - Account Management

Director of Sales - Account Management

Screen Magic Mobile Media Pvt. Ltd.Pune, Maharashtra, IN
30+ days ago
Job type
  • Quick Apply
Job description

Director of Sales - Account Management Location : Pune Shift : 4 PM to 1 AM Region : EMEA & US Founded over 15 years ago, we are a trusted messaging leader for businesses around the globe.

We work with customers from small, mid-size businesses to large global enterprises across industries including contact centers, financial services, higher education, retail, staffing, wellness, and more.

Our commitment to every customer is : “We will deliver the most advanced, simple-to-use messaging platform available, so you can focus on the personal touch that sets you apart from your competition.

Read more about us at :  www.sms-magic.com Company Overview :  Watch here Job Overview : As the Director of Sales – Account Management at SMS Magic, you will be responsible for managing and expanding a high-value portfolio, with a laser focus on renewals, upsell, cross-sell , and long-term relationship management .

You’ll lead a high-performing team that drives revenue through strategic account growth, exceptional customer engagement, and a consultative approach.

This role requires a deep understanding of client ecosystems, alignment with Customer Success, and data-driven leadership to consistently meet or exceed revenue goals.

Key Responsibilities : Account Growth Leadership : Lead a team of account managers to drive revenue growth across an existing $5M portfolio.

Identify upsell and cross-sell opportunities aligned with client business objectives.

Customer Retention & Expansion : Build long-term relationships with key customers to ensure retention and loyalty.

Implement structured QBRs, success plans, and roadmap alignment strategies.

  • Team Management : Recruit, mentor, and coach a team of account managers; define KPIs and ensure quota attainment across the board.

Revenue Forecasting : Deliver precise monthly and quarterly revenue forecasts with

Leverage CRM and reporting tools for accuracy.

  • Collaboration Across Functions : Work closely with Customer Success, Marketing, and Product teams to co-create value-driven solutions tailored to customer needs.

    • Customer Insights & Analytics : Use SMS Magic dashboards to assess campaign performance, user adoption, and revenue influence.

    Drive conversations with customers using data.

  • Playbook Development : Collaborate with marketing to create and refine sales playbooks for upsell / cross-sell, renewals, and churn reduction initiatives.
  • Lead Generation Support : Ensure the team is equipped and motivated to self-source leads through account mining and referrals.
  • What You Bring : Experience : 12+ years in SaaS sales, including 6-8 years of experience managing sales / account management teams.
  • Track Record : Demonstrated success in growing large enterprise or mid-market accounts, hitting aggressive revenue targets, and improving NRR (Net Revenue Retention).
  • Consultative Mindset : Ability to understand customer business models and tailor messaging solutions to drive impact.
  • Data Fluency : Comfortable interpreting dashboards, campaign insights, and pipeline metrics to inform decisions.
  • Leadership DNA : Proven ability to inspire cross-functional teams, handle ambiguity, and manage remote / global stakeholders.
  • Agility & Drive : Operates with a startup mindset—fast-moving, responsive, and customer-obsessed.

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    Director Of Sales • Pune, Maharashtra, IN