Client Onboarding & Customer Success Executive

Fast-growing B2B SaaS company revolutionizing the hospitality and travel ecosystem through its platforms Hobse and Plato. We enable hotels, travel agents, and corporates to connect, transact, and reconcile seamlessly through cloud-based automation, fintech integration, and AI-driven revenue intelligence. We’re building the next generation of hospitality infrastructure—combining distribution, contracting, and payment automation into one unified platform trusted by 5,500+ hotels and 8,000+ enterprises.

Role Description

This is a full-time on-site role for a Client Onboarding & Customer Success Executive located in Navalur, Chennai. The Client Onboarding & Customer Success Executive will be responsible for ensuring a smooth and successful onboarding process for new clients, as well as maintaining ongoing client satisfaction and retention. Day-to-day tasks will include managing client accounts, providing customer support, and utilizing analytical skills to resolve any issues that may arise. The role will also involve working closely with clients to understand their needs and ensuring they are met.

Qualifications

• Customer Satisfaction and Customer Retention skills
• Customer Support and Account Management skills
• Strong Analytical Skills
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team
• Experience in a customer-facing role is a plus
• Bachelor's degree in Business, Communications, or related field