Customer Success Associate

💻 Position : Customer Success Associate

📍 Location : Nehru Place, New Delhi

🗓️ Working Days : Monday to Friday

⏰ Work Timings : 9 : 00 AM – 6 : 00 PM

💸 Salary : Up to ₹5 LPA

🎯 Experience Required : 0.5+ year

🤝 Client : Advanced Sales Enablement and Acceleration Platform

We are looking for a candidate with excellent communication skills who is passionate about helping customers and ensuring a smooth experience while using the platform. This is a non-sales role focused purely on customer support and issue resolution .

🔹 Roles and Responsibilities :

• Assist users by addressing their queries and concerns via phone, email, and live chat.
• Help customers navigate the platform and understand how to use its features effectively.
• Identify and communicate potential roadblocks customers may face while using the platform.
• Collaborate with internal teams including product, tech, and account managers to troubleshoot and escalate issues.
• Provide quick, accurate, and empathetic responses to customer questions and concerns.
• Maintain professionalism, flexibility, and a customer-first attitude while managing daily queries.
• Share suggestions and feedback from customers internally to improve product experience.

🔹 Requirements :