Senior Customer Success Architect

About GitHub

As the global home for all developers, GitHub is the complete AI-powered developer platform to build, scale, and deliver secure software. Over 150+ million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate and experiment across 420+ million repositories. With all the collaborative features of GitHub, it has never been easier for individuals and teams to write faster, better code.

Locations

In this role you can work from Remote, India

Overview

GitHub enables organizations to succeed by fostering collaboration for better software

development. The Senior Customer Success Architect role focuses on building strong technical

relationships, driving business growth, and aligning GitHub solutions with customer digital

transformation goals. This includes identifying customer needs, matching them to product

features, and ensuring effective technology adoption. The role bridges technical and business

objectives in collaboration with GitHub Customer Success Managers and supports customer

enablement through readiness resources, fostering successful implementation and adoption of

GitHub technologies.

Responsibilities

Customer and Industry Insights

• Align customer business requirements with product features to support their digital

transformation goals, ensuring technology meets their specific needs.

account strategy and growth opportunities. Collaborates with global teams to gather

data, assess performance, and identify risks, providing actionable recommendations for

customer success and adoption

Trusted Advisor

strategies and provide technical guidance for positioning GitHub solutions.

narratives.

among customers, partners, and GitHub teams to drive business transformation.

teams, escalating critical issues to ensure effective solutions and support for the

customer.

Customer Enablement

technology adoption. Communicates the value of GitHub solutions, aligning them with

customer environments and providing tailored recommendations.

Partnership

Account Executives, Solutions Engineers, Product Managers, and Support Engineers) to

define and execute account strategy.

Specialty Responsibilities

solution implementation and fostering strong relationships within the customer

organization.

Qualifications

Required Qualifications :

Preferred Qualifications :

GitHub values

Manager fundamentals

Leadership principles

Who We Are

GitHub is the world's leading AI-powered developer platform with 150 million developers and counting. We're also home to the biggest open-source community on earth (and 99% of the world's software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub.

Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We're remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms.

Join us, and let's change the world, together.

Equal Employment Opportunity

GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!

Skills Required

Devops, Technical Consulting, software modernization , Digital Transformation