Functional CRM

Job Title : - Functional Consultant CRM

Work Location : - LTIM Pan India

Experience : - 5+ Years

Notice Period : - Looking for September Joiner.

Job description : -

Responsibilities

Should have3 years of indepth experience and practical knowledge of core Microsoft Dynamics CRM / 365 modules.

Should have good exposure in other areas of project execution like Customer facing, analysis, consulting, documentation, implementation, development and support of Business Solutions.

Minimum 3 years of experience as a functional consultant

Minimum 3 years of experience in Technical Support.

Should have Customer Service module experience

Experience of implementing Omnichannel

Strong analytical, research and troubleshooting skills needed to identify RCA

Should be able to configure, install and troubleshoot Server and identify problems by reading platform trace logs and provide the solution.

Highly confident with providing support and training to users

Familiar with Strong on MS CRM Sales, Service and Marketing modules

Demonstrated ability to effectively communicate technical issues and resolve problems.

Should understand incident and service requests and make sure SLA's are maintained

Good Communication is must, Should be in position to address users questions / how to

Working on the Agile or Waterfall approach depending on the business requirements

Basic knowledge of the Power Platform (Power Apps, Flow, Power BI) and good understanding of Dynamics 365 Common Data Model and Common Data Model

Qualification

Knowledge and understanding of some or all areas within Customer Engagement including Field Services, and Project Service Automation

MS CRM configuration knowledge

Application integrations knowledge with MS CRM

Certified in MS Dynamics

Knowledge of Devops

SSRS reporting services experience