Principal Client Success Partner

Summary :

The Client Principal Partner acts as a strategic liaison between Summit and its clients to drive business growth, ensure successful delivery of services, and foster long-term partnerships. This role requires deep understanding of client business needs and the ability to translate them into actionable solutions through Summit’s offerings.

Key Responsibilities :

• Build and maintain strong client relationships, serving as the primary point of contact for strategic business discussions.
• Collaborate with internal teams and clients to develop customized programs and solutions aligned with client goals.
• Manage end-to-end client lifecycle, ensuring delivery excellence and customer satisfaction.
• Identify business opportunities and risks within client accounts, drive contract negotiations, and secure renewals and expansions.
• Lead strategic account planning, revenue forecasting, and reporting.
• Act as a trusted advisor, guiding clients on industry best practices, digital transformation, and global capability center (GCC) evolution.
• Coordinate with sales, delivery, and operations teams to ensure seamless execution of client engagements.
• Ensure compliance with organizational standards and policies.

Qualifications :

Why Join Us :