Head of IT Infrastructure and Security Services

Role : Director, IT Ops Services- Cloud, Infrastructure & Cyber Security

Experience : 12+ years

Location - Greater Noida

We are seeking a dynamic and experienced Technology Support Group Leader to spearhead our Technology Support Group. The ideal candidate will bring hands-on expertise, strategic insight into business and technology across various industries, and a proactive mindset. This role demands a self-starter who thrives in fast-paced, evolving environments. A Seasoned Solution Architect, Innovation Leader, and Strategic thinker with a strong track record in driving transformation across cloud and infrastructure domains. Recognized Thought Leader in designing scalable solutions, fostering innovation, and shaping technology strategy.

Key Responsibilities :

• Technical Solution Support : Provide expert guidance and troubleshooting for complex technical issues across infrastructure domains.
• Business Innovation Support : Partner with stakeholders to drive innovation through technology enablement.
• Technical Assessment & Recommendations : Evaluate emerging technologies and recommend solutions aligned with business goals.
• Problem Management : Lead root cause analysis and implement long-term solutions to recurring issues.
• Crisis Management : Respond swiftly and effectively to critical incidents to minimize business impact.
• Community Leadership : Build and lead virtual communities focused on specific technologies and best practices.
• Capability Development : Foster continuous learning and skill development within the team.

Skills & Experience :