Sales Support (Order Management)

As a Sales Support Associate in a semi voice process, you will be responsible for processing customer orders efficiently and accurately. This role involves a combination of phone and email support, requiring strong communication skills and attention to detail. You will work closely with various departments to ensure customer satisfaction and timely delivery of products.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Accurately process customer orders received via phone, email, or other channels.
• Handle customer inquiries and provide support through both voice and non-voice channels, ensuring a high level of customer satisfaction.
• Collaborate with warehouse, logistics, and other teams to ensure timely order fulfillment and delivery.
• Address and resolve any issues or discrepancies related to orders, shipments, or returns.
• Maintain accurate records of all customer interactions, orders, and transactions in the system.
• Ensure all orders are processed in compliance with company policies and procedures.
• Generate and analyze reports related to order fulfillment metrics and performance.

Desired Candidate Profile

Skills Required

Order Fulfillment, Customer Service, Logistics