Asst Manager - Customer Care

sst Manager - Customer care(Hyderabad) Assistant Manager Customer Care Dept Location Corporate Office, Hyderabad Qualification B.Tech (ECE or CSE), B.Sc(Electronics),

B.com, MBA (Marketing)

Min. Yrs. of Exp. 6- 8 Years

Desired Profile

Job Responsibilities

Overall in-

• charge for all activities of the department of the specific region assigned Monitor the key performance indicators and objectives related to the department. Monitoring key performance indicators. Identification of training needs of service engineers. Formation of validation team. In-
• house and field validation of new softwares and products, submission of validation report to Director-
• Sales, R D and production departments. Handles day to day correspondence with dealers and branches.
• Field feed- back to Director- Sales, R D and Q.A. departments.
• Deputes service engineers to field.
• Evaluates the performance of employees and maintains records.
• Responsible and acts as SPOC for overall support for the region and its customers Contributes to revenue generation for the region through sale of spares / AMC and non- warranty service revenue Ensures that Service Application is used by all the CCD engineers of the region Ensures to be responsible in OS collections for the said region and customers Ensuring proper and timely communication to the clients on service support. Desired Competencies

Skills Required

Monitoring, Training, Revenue Generation, Customer Service, Customer Satisfaction