Customer Care Engineer

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Adherence to all Good Manufacturing Practices (GMP) Safety Standards

When you join us at Thermo Fisher Scientific, you'll be part of an inquisitive team that shares your passion for exploration and discovery. With

revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create

significant contributions to the world.

Location / Division Specific Information

(When you're part of the team at Thermo Fisher Scientific, you'll do important work. Surrounded by collaborative colleagues, you'll have the

support and opportunities that only a global leader can give you. Our respected, growing organization has an exceptional strategy for the near

term and beyond. Take your place on our strong team, and help us make significant contributions to the world.)

Discover Impactful Work :

(Carry out Installation, maintenance and support of Thermo Fisher Scientific's range of LCMS instruments in professional, reliable and

customer-orientated manner

Train customers in the operation and maintenance of equipment

Responsibility for meeting customer SLA and internal critical metric objectives

To achieve service revenue budget by championing company products, developing strong customer relationships and working closely with

commercial and operations teams

To be highly responsive and proactive in dealing with customer's needs and maintain close relationships with Company Sales, Marketing and

Service teams to assure quality outcomes for all service & product issues raised

To carry out your employment in an efficient and commercially appropriate manner)

Education

Skills Required

Safety Standards