Assistant Manager

Responsibilities :

• Maintaining a positive, empathetic and professional attitude toward customers and vendors all time.
• Day to day follow up for new ES installation, Reinstallation and Deinstallation request if any.
• Acknowledging and resolving customer complaints timely.
• Communicating with customers through various channels.
• Knowing our products inside and out so that you can answer questions.
• Taking prompt action on customer query & the incidents as per standard process.
• Keeping records of customer interactions, transactions, comments and complaints as per standard process
• Communicating and coordinating with colleagues as necessary.
• Ensure to follow all compliances related to workflow.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Skills Required

Customer Service, Coordination, Documentation, Product Knowledge