Community Content Strategist

Black Duck Software Inc. helps organizations build secure high-quality software minimizing risks while maximizing speed and productivity. Black Duck a recognized pioneer in application security provides SAST SCA and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code open source components and application behavior. With a combination of industry-leading tools services and expertise only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.

Were looking for a strategic and user-focused Community Content Strategist to help us elevate our customer experience through impactful accessible and well-structured content. This role is central to understanding how our content performs identifying gaps in our knowledge base and ensuring our users can find the information they needquickly and easily.

Youll collaborate closely with our Knowledge Manager Education Team Documentation Team and Subject Matter Experts (SMEs) to build learning paths optimize content for discoverability and maintain a high-quality knowledge base. Your insights into user search behavior and content performance will guide our strategy and help us better serve our community.

Key Responsibilities

• Analyze content performance and user search behavior to identify gaps and opportunities.
• Improve and implement global knowledge management strategy governance and processes through the Knowledge Centered Services (KCS) methodology
• Develop and maintain structured learning paths and content journeys for users.
• Collaborate with cross-functional teams to ensure timely and accurate content delivery.
• Optimize content for SEO and discoverability across platforms.
• Partner with SMEs to translate complex information into clear actionable resources.
• Work within Salesforce Experience Cloud to manage and publish content.
• Monitor and report on content engagement metrics to inform strategy.
• Advocate for the voice of the customer in content planning and prioritization

Qualifications

Bonus Skills

Black Duck considers all applicants for employment without regard to race color religion sex gender preference national origin age disability or status as a Covered Veteran in accordance with federal addition Black Duck complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities. Black Duck also provides reasonable accommodation to individuals with a disability in accordance with applicable laws.

Key Skills

Compliance Management,Information Management,Proofreading,Social Intelligence,Content Quality,Factual Information,Video Packages,Conduct Interviews,Records Management,Creative Content,Editorials,News Stories,Newsgathering,Content Reviews

Employment Type : Full Time

Experience : years

Vacancy : 1