Calderys - IT Commercial Applications Service Owner

Description : Mission :

The Commercial Application IT Service Owner is accountable for the end-to-end delivery, business as usual performance, and continuous improvement of one or more global commercial IT applications or platforms (e.g., CRM, sales enablement, pricing tools, e-commerce systems).

This role ensures that these applications meet business needs, deliver value, remain secure, and operate effectively throughout their lifecycle.

Responsibilities :

Service Ownership & Governance :

• Act as the single point of accountability for the performance, stability, and continuous improvement of designated commercial applications.
• Own and maintain the application service roadmap aligned with the Commercial Business Process Owners, business goals and IT strategy.
• Ensure compliance with IT governance, policies, security, and regulatory requirements.

Stakeholder Engagement :

Service Delivery & Operations :

Financial & Demand Management :

Lifecycle & Change Management :

Continuous Improvement & Innovation :

Requirements :

(ref : hirist.tech)