Senior Application Engineer

Job Title : Senior Application Engineer

Location : Pune, India

Experience : 4 -6 years

Reports to : Manager IT

Job Overview :

We are seeking an experienced and proactive Senior Application Engineer to join our team and provide Tier 2 / 3 management & support for the enterprise applications. The ideal candidate will have strong communication, analytical and problem-solving skills, experience with cloud-native platforms, pipeline monitoring and data management, and a passion for ensuring system stability, performance, and user satisfaction.

Key Responsibilities :

• Provide day-to-day application monitoring, operational support and troubleshooting for enterprise applications say running on OpenShift, SQL Server and in future on Snowflake
• Work with business stakeholders to understand functional issues and ensure SLA & KPI commitments are met.
• Monitor, troubleshoot, and resolve application issues, ensuring minimal downtime and optimal performance.
• Participate and lead efforts for Critical incident management and perform root cause analysis and implement corrective actions for recurring issues.
• Support integration workflows across various systems and platforms.
• Collaborate with development, integration and infrastructure teams to resolve application issues and ensure up time.
• Take ownership for new users Onboarding process
• Develop and maintain scripts to automate routine support tasks and system operations.
• Maintain incident logs, knowledge bases, runbooks, and SOPs for supported applications.
• Implement enhancements, load failures and resolution in coordination with application / integration teams.
• Support VisiQuate platform users by triaging issues, interpreting dashboards, and escalating complex problems to product teams or vendors.

Required Qualifications :

Preferred Skills :

Key Competencies :

Technical Expertise : Deep knowledge of data systems, development standards, and testing methodologies.