Specialist - Reinsurance Operations

We are seeking a talented individual to join our Operations team at Guy Carpenter. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.

Specialist– Transactional Services

We are seeking a detail-oriented Document Verification Specialist with a strong understanding of reinsurance principles, contracts, and market practices to support our client onboarding process. The primary responsibilities include verifying, validating, and authenticating documents submitted by clients to ensure accuracy, completeness, and compliance with company policies and regulatory standards. The role involves managing data collection, storage, processing, and retrieval to support business operations and decision-making, submitting documents to reinsurers, monitoring agreements, and following up with clients and reinsurers. Additionally, the specialist will handle inquiries from reinsurers and clients, assist in the quick settlement of funds to clients and reinsurers, and ensure smooth team operations by addressing concerns promptly and providing solutions that enhance productivity.

We will count on you to :

• Assisting Junior Technicians with technical queries and troubleshooting systems issues.
• Ensure that own work and the work of the Junior Technicians are processed accurately and in accordance with internal and external Key Performance Indicators (KPIs) / Service Level Agreements (SLAs).
• Produce all necessary documentation per market requirements to support the advice of claims to the market and the collection and payment of funds to / from Clients and Underwriters.
• Maintain accurate records of all communications (written only) with Clients (internal and external) and Underwriters and ensure that e-filing is per written procedures.
• Ensure that all statutory regulations and company procedures are adhered to in line with the Operating Policies & Guidance Manual / Operating Procedures Manual / Claims Procedures.
• Appropriate use of internal systems and controls.
• A good understanding and processing capability in systems and ECF and ability to work on the London IMR.
• Ensure that all statutory and company regulations are followed while processing work to protect clients, colleagues and the business interests of the company
• Contribute to the development of a supported and flexible working environment ensuring business needs are always met
• Achievement of individual performance measures as outlined, and targets set within performance appraisal as agreed with line manager
• Understand and contribute to the achievement of individual and departmental Key Performance Indicators and Service Levels Agreements
• Working towards enhancing customer / client experience whilst adding value to the respective end-to-end business process
• Displaying professional communication skills at all levels within MMC and with external customers
• Maintenance of relevant record / logs / timesheet & hygiene of work as required by management and for MIS purposes
• Participate and attend any training programs or learning sessions as deemed necessary for enhancing job skills or nominated by managers. Conduct training to team members on complex reinsurance terms and practices to improve knowledge of the team.
• Constantly build technical expertise and business knowledge associated with the respective process as deemed necessary by line manager
• Taking ownership of work queues and ensuring proper handover of work to team / line manager in case of absence from work

What you need to have :

What makes you stand out?

Why join our team :

Guy Carpenter , a business of Marsh McLennan (NYSE : MMC), is a leading global risk advisory and reinsurance specialist and broker. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses : Marsh , Guy Carpenter , Mercer and Oliver Wyman . With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit guycarp.com , or follow on LinkedIn and X .

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex / gender, sexual orientation or expression, skin colour, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person