Process Developer – Broker Technical Support Specialist

Genpact (NYSE : G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Developer – Broker Technical Support Specialist

Your role will require you to utilize your experience in and knowledge of insurance / reinsurance and underwriting processes to process transactions for the Underwriting Support Teams and communicate with the Onsite Team.

Responsibilities

• Perform necessary activities to support broking teams in collaborating with account management to initiate a renewal, preparing and submitting marketing proposals to underwriters, processing endorsements and policy checking along with other requests
• Identify and retrieve relevant compliance documentation necessary to process new policies and policy renewals, changes, additions, deletions and cancellations.
• Calculating adjustments and premiums on policies and other insurance documents.
• Ensure repository of record is accurate and current to ensure outputs and client deliverables will be produced according to guidelines and policy detail.
• Communicating directly with underwriters / brokers / account executives to follow up or obtain additional information.
• Monitor and attend to requests via client service platform that require action in a timely manner.
• Help colleagues troubleshoot and resolve basic issues and perform other related duties as required.

Qualifications we seek in you!

Minimum Qualifications

Preferred Qualification and Experience