Technical Support Team Lead

We're the UK’s leading business telephony and cloud communications provider.

Delivering IT services, contact centre technology, unified comms, fixed-line voice, connectivity, and managed cloud solutions.

Join our Team as a Technical Support Team Lead

Location : Gurgaon

About the role :

Are you a natural leader with a passion for technology and customer service? As a Technical Support Team Lead, you’ll guide and support a team of First Line Technical Engineers, helping them grow their skills, deliver exceptional service, and resolve complex issues. You’ll play a key role in incident management, customer satisfaction, and continuous improvement, working closely with internal teams and third-party suppliers. If you thrive in a fast-paced environment and enjoy being at the forefront of technical support, this is your opportunity to lead from the front.

What makes you a great fit :

• Minimum 2 years’ experience in a technical or administrative role
• At least 1 year of experience leading a team in a contact centre or customer-facing environment
• Strong knowledge of VoIP infrastructure and protocols
• Experience supporting cloud-based and on-premise telephony solutions
• Familiarity with networking (LAN / WAN), SIP, and Mitel or similar platforms (desirable)
• ITIL Foundation certification (desirable)
• Excellent communication and interpersonal skills
• Calm under pressure with strong problem-solving abilities
• Highly organised, proactive, and detail-oriented
• Passionate about coaching and developing others
• Able to manage complex environments and coordinate multiple stakeholders

Key responsibilities :

Perks for our People :

Who we are :

Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.

Our values :

We champion our values in everything we do : Innovation, Integrity, Ambition, Knowledge, Inspiration.

ED&I :

We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.