Case Consultant, Claims Excellence

Case Consultant, Claims Excellence - (2500007B)

Job

:  Full-time | Permanent

Job Level

:  Group Level 2

Job Posting

:  19-Nov-2025, 4 : 24 : 10 AM

Unposting Date

:  19-Dec-2025, 12 : 59 : 00 PM

Primary Location

:  Level 5, 177 Pacific Hwy

Level 5 177 Pacific Hwy

North Sydney 2060

| AU-NSW-North Sydney

Other Locations

:  AU-QLD-Brisbane City, AU-VIC-Docklands

Description

Are you committed to bringing your best to life every day?

At Acenda, we draw on over 135 years of heritage to empower a brighter future with security and confidence.

Our values-driven business strives for high performance and growth as we look towards the future. As part of the global Nippon Life Group, we will enhance our capabilities and further strengthen our enduring commitment to putting customers at the heart of everything we do. And to support our partners to do the same.

We believe that when people have the support, clarity, and confidence they need, they can do their best work and build a future they’re proud of. We encourage our people to take life on – inside and outside of work – to grow and make a real impact for our customers, partners, and each other.

The Role

We have a permanent position available for a Case Consultant, Claims Excellence to join our team based in Melbourne, Sydney or our Brisbane. Working alongside other Case Consultants, you will manage a portfolio made up of both Retail and Group Claims.

Reporting into the Lead, this role will join part of a newly created team and will act as an escalation point for complex and more technical claims. As an established Case Consultant, you will work use your experience and knowledge to delve further into each claim. This could mean assessing claims more financially complex in nature as well as addressing complex policy decisions.

With a generous salary package and participation in our short-term incentive program, you will start with a group of new work mates where your first 4 weeks will be spent in an interactive learning environment (face to face, virtual and online) understanding the foundational aspects of claims management.

Within your few months and partnered with a specialist, you will continue to learn on the job to build your knowledge and skills, getting more confident as you work toward your own delegated authority.

This role will serve as a fantastic pathway into Senior level Claims roles as you become more technical and experienced in the Claims approach.

About you

• 2+ years of life insurance claims management experience is a must
• Knowledge of legislation and regulations that effect the life insurance industry advantageous.
• Experience working in Allied Health, Nursing, mental health or related medical fields advantageous but not required.
• Ability to communicate and influence positive outcomes.
• Highly customer centric and will enjoy working in a collaborative environment; and
• A basic understanding of medical terminology will be well regarded.

Bringing our best to life - why join us?

We do work that makes a genuine difference to our customers, partners and community.

We have a supportive, inclusive and flexible team culture, including hybrid working.

We support your growth and development, and careers across our business units and teams that are as unique as our people.

We reward and celebrate our successes, through our incentive and recognition programs.

We offer tools, resources and benefits to support your wellbeing, including additional lifestyle leave and our Family Life hub.

We connect and celebrate our diversity at work through our social committees and employee groups, and we contribute to our community with paid volunteer leave and through our Reconciliation Action Plan and sustainability commitments.