Process Manager

Job Description

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He / she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he / she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors.

Process Manager Roles and responsibilities :

• Part visual storyteller, part designer, part content creator, you will be responsible to create, enhance and support diverse and complex pre-sales and post sales threads and collateral development initiatives.
• Presentations / Collaterals for sales contexts / meetings : You will be required to collaborate with strategists, subject matter experts and consultants to storyboard and create engaging and aesthetically intuitive presentations for various sales contexts and client meetings (pitches, workshops, point of views, response to request for proposals (RFPs), QBRs, SBRs etc). These presentations or collaterals are typically emailed / presented to CXO level and / or technical audiences in leading companies across the world. As part of this, you will occasionally pursue quick hits (with turnaround times as short as a day) and more frequently work on detailed work spanning a few days.
• Collaborate with peers and internal teams to source and create case studies, mock dashboards and sample deliverables to augment pitch decks and content readiness for upcoming pursuits.
• Multi-Format Sales & Marketing Collaterals : Storyboard and create multi-format content / collaterals in the form of brochures, infographics, product sheets, sell sheets, banners, teasers, product demos and product videos. In addition, you will be required to support program-level initiatives such as newsletters and internal training programs.
• You will be responsible for organizing, managing and governing the steady stream of collaterals being produced and evangelized both internally and externally, in line with the processes defined by the team.
• Create and maintain a library of presentation templates for internal and external use
• Check and balance templates to ensure they are up-to-date and in line with company or client branding.

Technical and Functional Skills :

About Us

At eClerx, we serve some of the largest global companies – 50 of the Fortune 500 clients. Our clients call upon us to solve their most complex problems, and deliver transformative insights. Across roles and levels, you get the opportunity to build expertise, challenge the status quo, think bolder, and help our clients seize value

About The Team

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

Skills Required

Aftereffects, Illustrator, Indesign, Powerpoint, Adobe Creative Suite