Customer Excellence Manager

Purpose

Describe the primary goals objectives or functions or outputs of this position.

Guides monitors and develops strategies aimed to improve business and planning processes across all brands and departments to add continuous improvement value placing the patient at the center of any efforts and operating within AbbVie business code of conduct policies and all applicable laws and regulations.

Responsibilities

List up to 10 main responsibilities for the job. Include information about the accountability and scope.

• Develop and integrate strategies across Commercial Operations to review / improve business and strategic planning processes in order to improve general business performance.
• Lead key cross functional projects and liaise cross-functionally in order to identify opportunities and projects that deliver increased efficiency product sales productivity and / or value to customers.
• Assess performance against business KPIs drive effective sales incentive models train sales force and other appropriate in-field / office based roles on concepts processes methodology and benefits of state of the art and innovative systems (i.e. SFE CRM No Limits etc.) to continuously improve performance.
• Drive primary / secondary market research efforts in order to support Commercial Operations teams to achieve higher marketing and sales impact.
• Review and critically evaluate Brand Planning process in order to improve business impact of brand strategy and tactics; plan and coordinate timelines / date commitments for LRP NNLRP S&OP etc.
• Develop lead and coach direct reports (if applicable)
• May as member of the Affiliate Management Team in SBU / MBU affiliates (if applicable) role model AbbVie WWW behavior.
• Lead Future Fit implementation in order to achieve excellence.

Qualifications : Qualifications

List required and preferred qualifications (up to 10). Include education skills and experience.

Experience in ETMS tools.

Proven track record of having achieved extraordinary business results and of having successfully managed significant change.

Key Stakeholders

External : Various agenciestraining providers all stakeholders as defined in the NNLRP at the affiliate level.

Internal : Commercial Operations Directors Affiliate Management Team Area Commercial Director Area team in general

Additional Information :

AbbVie is an equal opportunity employer and is committed to operating with integrity driving innovation transforming lives and serving our community. Equal Opportunity Employer / Veterans / Disabled.

US & Puerto Rico only - to learn more visit  & Puerto Rico applicants seeking a reasonable accommodation click here to learn more :

Work :

No

Employment Type : Full-time

Key Skills

Business Intelligence,Children Activity,Business Analysis,Corporate Sales,ABB,Corporate Development

Experience : years

Vacancy : 1