Customer Service Analyst

We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat, and mobility to millions of people every day. We are one of the very few companies equipped to tackle some of the big challenges that matter for the future. We have a real contribution to make to the world's ambition of a low-carbon future. Join us and chip in what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner and help the world get to net zero.

Would you like to discover how our diverse, hardworking people are owning the way in making energy cleaner and better – and how you can play your part in our elite team

Role Purpose

The Customer Service Analyst, with minimal direction, is responsible for leading complex issues involving in-depth begin of BPMe / earning Application, POP or Dedication PlDe dicationand retail maintenance. Acts as a liaison and work closely with other groups within the FBT and outside the organization. Provide support and training to colleagues. Lead colleagues when required in Customer and Consumer Support objectives. Document and training materials for agents. Lead projects and tasks related to new activity affecting Customer and Consumer Support. Provide data driven support for new initiatives, routine problems, chronic problems and all facets of team.

Should be willing to work in 24

• 7 environment.

Key Accountabilities

Education And Experience

Skills Required

Software Development, Microsoft Office, Programming, Remote Desktop, Database Design