Service Analyst

Join us as a 'Service Analyst ' at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences.

You may be assessed on the key critical skills relevant for success in role, such as experience with, skills to meet business requirement as well as job-specific skillsets.

To be successful as a 'Service Analyst ', you should have experience with :

Basic / Essential Qualifications

• Print Administration - Print Queue Management, User Management, Day to Day Administration.
• Print Server Administration and Server OS Patch Management.
• Secure Printing Solution Experience required.
• Print Hardware Management including remote management, preferably multiple Print Hardware Vendor.
• Analytic Reporting Skills.
• Candidate should be able to manage multiple regions and managed print services with multiple vendors.
• Hands on experience in Incident Management Tools such as Service first, Service Now.
• Assume responsibility for the complete invoice processing cycle, including validation and financial reconciliation.
• Oversee service finance operations, including monitoring actuals versus budgets and Revised Annual Forecasts.
• Provide comprehensive analysis and presentation of financial and operational insights to principal stakeholders.
• Administer risk management activities to maintain service risk within acceptable parameters.
• ITIL Certified Candidates Preferred.

Desirable Skillsets / Good To Have

This role will be based out of Pune.

Purpose of the role

To effectively monitor and maintain the bank's critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.

Accountabilities

Analyst Expectations

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Skills Required

analytic reporting , Invoice Processing, Data Analysis, Microsoft Excel, Risk Management