L2 Support - Project Manager

About the company :

A global technology company specializing in digital transformation services for the telecommunications, media, and technology (TMT) industries. It focuses on AI, automation, cloud, and IoT to drive innovation and operational efficiency.

Role : Project Manager

Experience : 12+ Years

Location : Chennai & Hyderabad (Work from Office)

Shift Candidate must be flexible to support rotational shift

Notice Period : Immediate Joiner - 30 Days

JD :

• Oversee the management of knowledge within the team and drive tracking, reporting, and risk management for project and portfolio status.
• Lead project planning activities, including estimating costs, resource allocation, scheduling, and more.
• Manage both the financial and operational performance across the entire project portfolio, providing guidance to multiple project teams.
• Continuously monitor and stay updated on industry, national, and international regulations (PESTEL factors) that may impact the organization.
• Evaluate the organization's position in the industry and analyze financial data to drive profitability.
• Lead the end-to-end process of gathering and clarifying project requirements.
• Possess a deep understanding of the functional flow of systems and serve as a subject matter expert (SME).
• Review and ensure all project requirements are fully captured in documentation.
• Have a comprehensive understanding of data models, design patterns, and architectural frameworks.
• Offer recommendations for resolving complex technical challenges and propose updates or improvements to system architecture.
• Review design documents to ensure quality and alignment with business objectives.
• Establish best practices, develop a knowledge base, and encourage the use of tools for code reviews, debugging, and more.
• Contribute to Proof of Concepts (POCs) and Minimum Viable Products (MVPs) to assess technical solutions and feasibility.
• Stay adaptable and open to learning new frameworks as they evolve.
• Continuously expand knowledge of broader social, regulatory, environmental, or technological trends that may affect the business.
• Stay informed about larger social, political, and environmental changes that may impact the organization.
• Use understanding of cost drivers to enhance profitability for the business.
• Analyze and integrate financial data, drawing insights from both quantitative and qualitative analysis.