Salesforce Administrator - Service Cloud

About the company :

The organization is a mission-driven technology company focused on creating safer communities through innovative school bus safety solutions. By leveraging AI-powered cameras and cloud-connected systems, it helps school districts monitor and enforce traffic laws around school buses, protecting students as they travel to and from school. The company partners closely with local governments, law enforcement, and transportation agencies to deliver end-to-end programs that include installation, monitoring, violation processing, and public education all at no cost to taxpayers.

About the role :

The Salesforce Embedded Admin - Service Cloud Specialist will serve as the power user and day-to-day administrator focused on Service Cloud and Service Cloud Voice. This role ensures Client's front-line operations teams have the tools they need to serve citizens, partners, and internal stakeholders effectively. The Embedded Admin will also support other Salesforce modules (Field Service Lightning, Revenue Cloud, CRM) as needs evolve.

Responsibilities :

Administration & Support :

• Configure and maintain Service Cloud and Service Cloud Voice, including case routing, knowledge management, and omnichannel.
• Manage user setup, profiles, permissions, roles, and data hygiene.
• Troubleshoot and resolve daily issues raised by end users.
• Manage data mass loads and corrections to data entry issues within Salesforce.

Optimization & Adoption :

Cross-Module Support :

Qualifications :

(ref : hirist.tech)