Account Manager

A Recruitment Account Manager is responsible for building and maintaining relationships with clients, understanding their hiring needs, and ensuring the successful delivery of recruitment services. Key duties include serving as the main client contact, managing contracts, coordinating with internal recruiting teams, and monitoring client satisfaction. This role requires strong communication, strategic planning, and problem-solving skills to ensure client needs are met.

Key responsibilities

Client relationship management :

Serve as the primary point of contact, build strong long-lasting relationships, and act as a trusted advisor to key stakeholders.

Needs assessment :

Understand and identify client hiring needs, goals, and expectations.

Coordination :

Work closely with internal recruiting and sales teams to ensure client needs are met and high-quality candidates are delivered.

Contract and account management :

Negotiate contracts, manage renewals, and track key metrics to report on account status and performance.

Problem-solving :

Address client issues and escalations promptly to ensure satisfaction and retention.

Strategic planning :

Develop and implement strategic account plans and new business opportunities within existing accounts.

Required skills

Excellent communication, presentation, and interpersonal skills

Strong negotiation and relationship-building skills

Exceptional organizational and multitasking abilities

Strategic thinking and problem-solving capabilities

Proficiency in CRM software and Microsoft Office Suite