Ecommerce Functional Analyst I -Production Support

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Job Details

Job Summary :

As a Ecommerce Production Functional Analyst,you will play a critical role in ensuring the smooth and efficient operation of an organization's B2B ecommerce platform. This role bridges the gap between technical teams and business stakeholders, focusing on the functional aspects of the ecommerce system within a production environment. The analyst will troubleshoot issues, optimize processes, test new functionalities, and provide ongoing support to maintain a high-performing and customer-centric B2B online store.

Key Responsibilities :

Production Support ,Functional Operations & Issue Resolution-

Investigate and diagnose functional problems, providing timely and effective solutions.

Work on production support tickets for functional issues, ensuring adherence to SLAs.

Collaborate with technical teams (developers, system administrators) to resolve complex issues related to Ecommerce B2B stores.

Functional Configuration & Optimization :

Use & build Deep knowledge of Functional Configuration ecommerce platform settings, including product catalogs, pricing, promotions, order management,B2B organizational hierarchy and checkout,punchout processes,integration with SAP SD etc.

Understand and test new features and enhancements which get implemented as part of Monthly Releases and Hotfixes.

Ensure data integrity and accuracy within the ecommerce system.

As needed,Translate business requirements into functional specifications in the form of bugs,enhancements for development teams.

Provide training and support to end-users on any new ecommerce platform functionalities

Develop and execute functional test plans and test cases.

Conduct Sanity testing,User Story Acceptance criteria tests,Execute Regression test cases to ensure that implemented solutions meet business requirements.

Identify and report defects, and track their resolution.

Required Qualifications :

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience of 3 plus years in Functional Production Support, with a good Domain knowledge of Ecommerce platforms and preferable knowledge of B2B stores ,B2B organizational hierarchies, Punchout, Product Catalogs, Warehousing management concepts, Integration with SAP Backend,.
• Good to have Exposure to SAP Hybris Backoffice .
• Knowledge of Agile methodologies and experience working in Agile teams.

Willing to work in Morning, Evening shifts and support Weekend activities on rotation.

Preferred Qualifications :

Proven experience as a functional consultant or business analyst in an ecommerce Production support environment.

Strong understanding of ecommerce platforms (e.g., Hybris, Salesforce Commerce Cloud, Magento etc.).

Experience with production support and incident management.

Familiarity with functional testing and quality assurance practices.

Experience with ticketing systems such as JIRA,Servicenow or similar.

Understand integrations with SAP ,Salesforce etc.

Experience & Educational Requirements :

Bachelor’s Degree in Computer Science, Information Technology or any other related discipline or equivalent related experience. 2+ years of directly-related or relevant experience, preferably in client software solutions design or management of IT Operations.

Preferred Certifications :

Certified Business Analysis Professional (CBAP)

Lean Six Sigma

ITIL, ITSM Certifications

Skills & Knowledge : Behavioral Skills :

Critical Thinking

Detail Oriented

Impact and Influencing

Collaboration

Multitasking

Problem Solving

Technical Skills :

Application Design and Management

Data Security

Database Management Systems

Information Security Strategy

Server Technologies

Software Design and Testing

Technical Documentation

Tools Knowledge :

Microsoft Office Suite

Business Intelligence Tools like Tableau, Power BI

Programming and Development Languages - JavaScript, HTML / CSS, Python, SQL

CRM platforms such as SAP, Salesforce

Spine Mapping : P2

Priority : 2

What Cencora offers

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies : CENCORA INDIA TECHNOLOGY SERVICES PRIVATE LIMITED