Manager or Senior Manager - O2C
Job Description :
- Leading and optimizing the end-to-end Order to Cash process, including order management, billing, collections, and cash application.
- Implementation of systems, process, best practices, tech adoptions, developing Dashboards & reports.
- Timely revenue reporting & Books Leadership :
- Understand business & industry knowledge, business systems & controls around O2C Process.
- Design and implement O2C strategies aligned with business goals.
- Lead process improvement initiatives to enhance efficiency and reduce DSO (Days Sales Outstanding).
- Drive automation and digital transformation across O2C functions.
Operational Oversight :
Oversee order processing, invoicing, credit management, and collections.Ensure accurate and timely billing and cash application.Monitor and manage customer credit limits and risk exposure.Team Management :
Lead and mentor a team of O2C professionals across geographies.Set performance goals and conduct regular reviews.Foster a culture of accountability and continuous improvement.Stakeholder Collaboration :
Work closely with Sales, Customer Service, Legal, and IT to resolve disputes and improve customer experience.Partner with internal audit and compliance teams to ensure adherence to financial policies.Reporting & Analytics :
Develop and track KPIs related to O2C performance.Present insights and reports to senior leadership on receivables, collections, and cash flow.Identify trends and recommend corrective Qualified CA or CMA, master's degree in finance, Accounting, or Business Administration.10 to 15 years of experience in finance operations, with at least 5 years in O2C leadership roles.Strong expertise in ERP systems (Oracle)Proven track record in process optimization and team leadership.Excellent analytical, communication, and stakeholder management skills.(ref : iimjobs.com)