HCL is hiring for Team Leader with US Healthcare Experience

HCL is hiring for Team Leader with US Healthcare Experience

Location : Chennai

Shift : US shift

ESSENTIAL RESPONSIBILITIES :

• Experience in the Health Care domain with RCM, Denial Management and collection
• Knowledge on Insurance Collections is Mandatory
• Handling Clients from End to end for a better process flow.
• Responsible for the day-to-day management of 15 – 25 front level employees
• Adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction
• Minimize errors / feedback and increase first touch resolution through effective coaching, support, supplemental training and understanding of departmental procedures to maximize utilization of resources
• Provide feedback on performance, monitoring attendance, leave requests, ensure accuracy of hours worked and adherence to company policies and procedures
• Recommend and / or make decisions in personnel related matters (Attrition, disciplinary actions, and terminations).
• Assist with attendance documentation, weekly timesheet validation and schedule adherence.
• Monitor and adjust staffing levels to ensure service levels are being met with continued focus on exceeding performance requirements.
• Act as point of contact for escalated account issues or problems that occur by directly responding to escalated calls from customers
• Timely response to mails

FORMAL EDUCATION AND EXPERIENCE

If the above role matches your profile, please share your updated resume to yuvapriya.b@hcltech.com along with following details

T.Exp : R.Exp :

CCTC :

ECTC :

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