Senior Associate / Lead, Client Solutions

About us

WeWork India is one of India's leading flexible workspace operators – 'Great Place To Work' certified (Nov 2024 – Nov 2025), aimed at creating flexible workspace solutions for company of all sizes.

Since its inception in India in 2016, WeWork India has expanded across 68 operational centres in Chennai, New Delhi, Gurugram, Noida, Mumbai, Bengaluru, Pune, and Hyderabad. WeWork India meets distinct workspace needs, for various businesses. WeWork India strives to provide customised and curated solutions for various office space needs through its products and solutions. At WeWork India, we're driven by collaboration, creativity, and a shared vision to redefine the future of work.

If you're looking to be part of a dynamic, fast-growing organisation that values talent and fosters growth, join us and build your future with WeWork India.

For more information, please visit our website https : / / wework.co.in /

About the role

The Client Solutions team is responsible for custom designed spaces solving complex problems for our customers - setting up projects for success by ensuring what we sell is what we can deliver. Client Solutions is the bridge between our Sales function and our Supply function and is at the front-line of technical customer interactions throughout the sales process .

The ideal candidate may be a Project Management Professional / Architect with a preferred background in architecture, engineering, or construction industries and has a fair idea of industry best practices and is ready to learn and unlearn to make the process better.

In addition, the candidate must enjoy interfacing with customers and understand the art of technical selling : driving urgency, consultative sales ultimately closing business with a proven ability to effectively juggle competing priorities. This individual should have good knowledge of building design, Interior fit-out design, construction, MEP and technology implementation. The position requires a ready to learn attitude, a good understanding of our brand and an aptitude for positive and clear communication within your team. Additionally, the role requires respect for and discretion with sensitive information. Candidates must thrive at interfacing with internal stakeholders in a complex matrixed organization to develop creative solutions to customer requirements.

Roles and Responsibilities

Preliminary Due Diligence - the candidate will perform high-level requirement analysis without technical subject matter experts or consultants with the goal

of supporting fast-moving sales cycles without significant utilization of resources. They will work quickly to flag risks, develop solution options, and negotiate alignment with internal stakeholders

Be able to identify potential impacts to project budget, schedule, and quality leveraging knowledge of WeWork Product offering

Substantial involvement during the sales process managing due diligence, communicating the requirements to architects / designers in developing feasible layouts, understanding lease terms, optimizing estimates and initial budgets with the project manager, and support in preliminary schedule planning

Effectively document and convey these custom requirements to the Design team and the final design solutions to the Projects team, to ensure proper execution of the agreed client deliverables

Manage multiple deals & engagements of various scales concurrently and prioritize workload within the group to ensure that the deal cycles are optimised

Generate and continuously maintain reporting data for respective projects, reporting to upper management as necessary

Responsible for maintaining a robust tracking of all the deals and their deliverables, along with clear reporting of all key deal metrics as well as the agreed KPIs of the entire process

Have site walk-throughs & tours with potential members to give insights to our standard offerings and possible solutioning

Be a key client-facing member of the Client Solutions Team, working closely with our Sales, Subject Matter Experts in Supply team & & External Consultants / D&B partners

Prioritise work at hand and offer timely inputs and solutions for custom projects

Support managers at deal level work which is largely tactical in nature and involves working directly or indirectly towards generating revenues

Able to provide context on goals. Learning to discern urgency vs. importance. Learning best practices and making trade-offs : time vs. quality

Operates with autonomy with some oversight regarding areas of responsibilities

Responsible for supporting and managing relationships on small to medium projects or projects that are part of a larger deal

Education and desired qualification

Bachelor's degree or higher in architecture, engineering, project management, building management

3-6 years of AEC experience, including project management / design management experience of at least 2 years in corporate interior fit-out works, high-end retail, hospitality, or similar projects, as well as substantial collaboration with design and procurement teams

Exposure to dealing with clients including participation in client meetings throughout the design and construction process, especially relating to corporate fitout space, IT, AV, Security and MEP services

Experience working with enterprise (e.g. Fortune 500) companies preferred

Understanding of project budgeting and scheduling and the ability to communicate and work closely with clients and external D&B partners

Clear and concise communication and presentation skills, verbal and written

Resourceful problem solver and a quick learner

Strong time management skills and experience in contributing to multiple projects simultaneously; demonstrated ability to consistently meet deadlines

Reliable, focused, and detail-oriented

Ability to work both independently and cooperatively in a fast-paced environment

Proficiency in Spreadsheet, excel , Airtable or other data management system

Self-directed with a 'can do' attitude, but open to feedback and a strong desire to learn

Proven track record working in a high-growth, fast paced environment

Be a Positive Influencer - Become a positive influence within your team and beyond by always carrying yourself in a professional manner

Equal Opportunity Employer

WeWork India is an Equal Opportunity and Affirmative Action Employer. We celebrate diversity and are committed to creating an inclusive environment for our employees and members. Employment decisions are made without regard to race, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status or other characteristics protected by law.

We expect all employees to embody our values and all aspects of employment including the decisions to hire and promote, are based on merit, competence, performance and business needs.

Our total rewards philosophy is aimed at providing compensation that is competitive, performance linked and helps us attract and retain the talent we need to drive our business forward and serve our members. As part of WeWork India, our commitment to you is that you'll be surrounded by career opportunities in a culture that fosters collaboration, flexibility and inclusion.

Skills Required

Project Management, Construction, Mep, technology implementation , building design