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Head of Client Strategy & Operations

Head of Client Strategy & Operations

ConfidentialGurgaon / Gurugram, India
1 day ago
Job description

Overview

Cuebo is building AI agents that transform how sales teams hire, onboard, and operate—through AI Roleplay, automated assessments, and deep sales intelligence.

We're hiring a Head of Client Strategy & Operations to lead client delivery, drive measurable sales impact, and build Cuebo's customer-facing operations from the ground up. This role is ideal for someone with a management consulting mindset—structured, analytical, client-obsessed, and highly entrepreneurial.

What you'll do

  • End-to-end ownership of enterprise clients across onboarding, adoption, value delivery, renewals, and expansions.
  • Partner with CXOs and Sales Leaders to solve problems across onboarding efficiency, rep performance, and revenue impact using Cuebo's AI capabilities.
  • Design scalable client operations, including success playbooks, QBR frameworks, health scoring models, and automated reporting systems.
  • Convert client insights into product direction, working closely with product and engineering teams.
  • Analyze user engagement and sales patterns, surfacing insights to drive measurable business outcomes.
  • Build and optimize Cuebo's Client Strategy & Ops engine—processes, metrics, dashboards, and best practices.
  • Recruit, mentor, and lead a growing team as Cuebo scales.

What We're Looking For :

  • 2–5 years in Management Consulting, Customer Success, Sales Strategy, Business Operations, or Analytics.
  • MBA preferred.
  • Excellent stakeholder management and the ability to influence senior leaders.
  • Strong analytical and problem-solving skills; high proficiency in Excel / Google Sheets.
  • High ownership mindset : proactive, structured, and comfortable operating with minimal supervision.
  • Thrives in fast-paced, ambiguous, high-growth environments.
  • Bonus : Experience with SaaS, GenAI, sales enablement, contact centers, or L&D solutions.
  • Why Cuebo

  • Work directly with the founders and client sales leaders to build a category-defining AI platform.
  • Full ownership and autonomy—shape a function that will scale across dozens of enterprise clients.
  • Exposure to strategic client conversations and product decisions.
  • Rapid learning, meaningful responsibility, and zero bureaucracy.
  • You can directly apply on Wellfound as well - https : / / wellfound.com / l / 2BQ4QQ

    Skills Required

    google sheets , Excel

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    Head Client Strategy • Gurgaon / Gurugram, India

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