Guest Relations Manager

Company Description

Shilton Hospitality Pvt Ltd is a diverse hospitality company offering services through its business hotels, resto-bars, catering facilities, music festivals, and leisure resorts. With a strong commitment to quality and customer satisfaction, Shilton Hospitality Pvt Ltd provides a rich blend of experiences for both leisure and business guests.

Role Description

The Guest Relation Manager is responsible for ensuring every guest enjoys a warm, welcoming, and seamless dining experience. This role focuses on guest satisfaction, handling feedback, managing reservations, and supporting service operations to maintain high hospitality standards and brand reputation.

Key Responsibilities :

1. Guest Experience Management

• Greet guests warmly and ensure they feel welcomed and valued.
• Supervise the flow of guests — manage reservations, seating, and waiting lists efficiently.
• Ensure guest preferences, special requests, and repeat-guest details are recorded and communicated to the service team.
• Conduct regular table visits to check guest satisfaction and resolve any concerns promptly.

2. Communication & Coordination

3. Complaint Handling & Service Recovery

4. Brand Representation & Service Standards

5. Administration & Reporting

Skills & Qualifications :

Personality Traits :