Guest Relations Executive

Duties and Responsibilities :

• Manage Online Travel Agencies for the properties; you would be managing (AirBnB, Booking.com etc.), create listings for each property; manage the booking enquiries, guest feedback / review
• Reply to guests queries through email, AirBnB, WhatsApp.
• Coordinate with guests before their arrival and then with other departments internally to ensure everything is ready before the guests' arrival (housekeeping, maintenance, etc.)
• Meet the guests during check-in, show them the property, collect security deposit and then meet them at the check-out and return the security deposit if there are no damages
• Be in touch with the guests during their stay to ensure high levels of guest satisfaction
• Point of contact for apartment owners : explain rental service operations to them, get them onboard & maintain rapport with them over time
• Coordinate with apartment owners to procure missing furniture and other items for their apartment
• Curate information on things to do around the area and ensure that the document is updated in a timely manner
• Ensure maximum occupancy of your property by keeping the listings on portals up to date, updating prices, etc.

Requirement :