Senior UX Researcher

Years of Experience 3 to 5 Years

Location Viman Nagar, Pune

Job Title Senior UX Researcher

Role & Responsibilities

• Lead user research initiatives to understand customer needs, behaviors, and pain points across Bajaj Finserv's digital ecosystem (apps, websites, self-service platforms).
• Design and execute research studies including usability tests, surveys, field studies, diary studies, and in-depth interviews.
• Translate research findings into personas, journey maps, and experience frameworks that guide product design decisions.
• Collaborate with UX / UI designers, product managers, and engineering teams to embed user insights into product roadmaps.
• Evaluate existing digital journeys (onboarding, loan applications, payments, customer support flows) and recommend usability and conversion improvements.
• Apply mixed-methods research (qualitative + quantitative) and partner with analytics teams to validate findings.
• Communicate insights through compelling reports, presentations, and storytelling to influence stakeholders at all levels.
• Contribute to establishing research best practices, processes, and repositories across the design function.

Ideal Candidate

Preferred Skills :

Skills Required

Adobe Xd, Surveys, Interviews, Usability Testing, Figma, Sketch, Heuristic Evaluations, Google Analytics, contextual inquiry