Customer Service Engineer

Summary

Coordinating with the sales team by managing schedules, filing important documents and communicating relevant technical / commercia1 information.

What You'll Do

• Providing high-quality technical support, perform a wiae range of activities on 8eTirno Control Valves + Actuators + Sensors and Competitor products Analysis including technical market research, technical requirements and competitive an alysis, solution implementation, benchmark of products.
• Proactive Commissioning and technical support to major projects involving VAV / EPTV / EV sales done.
• Contact and call on OEMs, consulting engineers, mechanical contractors, architects, utility companies. and owners to achieve annual goals.
• Conduct application training to above reference key decision makers.
• Conduct Site visits to minimum 50 projects in respective region / year to verify and validate the functionality of the installed products.
• Work with specifying engineers and design- build contractors to help specify valves and actuators products.
• Guide and coordinate witn Internal Team / OEM / Resellers / Contractors / System Integrators on replacement process and implementing on the same
• Guide and co-ordinate with Internal Team / OEM / Resellers / Contractors / System Integretors on replacement process and implementing on the same.
• Product Data Analysis to deline improvement actions and implementation.
• Check Test and Analyse defective return product and prepare fault report and to conclude warranty claim.
• Share monthly product fault analysis with Team and give pointers to reduce failure from recurring to Internal Team / OEM / Resellers / Contractors / System Integrators
• Identify and generate business of renewal / retrofit / revamp / replacement business at End Users location during product resolution visits
• Enhance brand value of Belimo by conducting knowledge / technical sessions on features / installation and troubleshooting of BELIMO products covering Contractors / Resellers / OEMs / System Integrators / End User teams engaged in site activities.
• Extend customer support to gain the confidence from customer.

Who You Are

Background and / or knowledge in Building Automated Systems

Proficiency in MS Office

Willingness to travel extensively within the region

Who We Are

At Belimo, we take pride in making our company a rewarding place to work. Our leaders are value-driven and encourage new ideas in their teams around the world. Through our passion, our employees are not only creating amazing products, they are revolutionizing the HVAC industry. Investing in our people is at the heart of Belimo's approach to engaging diverse creative talent to grow an industry-leading company. The success of our corporate brand is based on the expertise and commitment of each individual.

Recruiter Anamika Tiwari

Skills Required

fault analysis, actuators, application training, Control Valves, Sensors, Ms Office, Technical Support