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Customer Service Team Lead
ConfidentialJaipur21 days ago
Job descriptionTeam Leadership & Management : Supervise and guide customer service representatives, ensuring they meet performance standards and company expectations. Motivate and coach team members to improve skills and performance. Conduct performance evaluations and provide feedback. Resolve conflicts and address employee issues. Manage workloads, schedules, and resources to ensure efficient operations. Customer Service Operations : Handle escalated customer issues and complex inquiries. Implement and monitor customer service protocols and procedures. Ensure timely and effective resolution of customer issues. Analyze customer service metrics to identify areas for improvement.
Skills Required
Customer Service, Customer Satisfaction, Communication Skills, Performance, Problem Solving
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Team Lead • Jaipur
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