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Dreamcast - Manager - Customer Success
DreamcastJaipur, India13 days ago
Job descriptionManage end-to-end client relationships by understanding client needs and translating them into actionable event strategies related to Exhibitions, Conferences etc. Coordinate with cross-functional teams including technical, production, and creative to ensure timely delivery of event solutions. Serve as the primary point of contact for clients, addressing queries and resolving issues promptly. Oversee the planning and execution of events, ensuring all aspects align with client expectations and industry standards. Monitor event progress, gather feedback, and develop actionable insights to drive continuous improvement in service delivery. Maintain comprehensive reports and documentation on client interactions and event outcomes. Strong interpersonal and communication skills with a knack for building lasting client relationships. Ability to manage multiple projects simultaneously and coordinate effectively with diverse teams. Experience in planning and executing events or large-scale projects, with an understanding of event tech software and solutions. Demonstrated problem-solving skills with an analytical mindset and attention to detail. Familiarity with client feedback systems and performance metrics to drive service improvements.
About The Opportunity :
- We are a dynamic player in the event technology sector, specializing in creating engaging and immersive event experiences through innovative tech solutions.
- Operating on-site in India, we are committed to providing exceptional client servicing and cutting-edge event solutions that set industry benchmarks.
Role & Responsibilities :
Skills & Proven experience in client servicing and account management within the event technology, Exhibitions, Conferences or related industry.
Must-Have :
Must-Have :
Preferred :
Preferred :
(ref : iimjobs.com)
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Customer Manager • Jaipur, India