Dreamcast - Manager - Client Servicing

About the are a dynamic player in the event technology sector, specializing in creating engaging and immersive event experiences through innovative tech solutions.

Operating on-site in India, we are committed to providing exceptional client servicing and cutting-edge event solutions that set industry benchmarks.

If you are passionate about technology, client relationships, and the excitement of live events, this is your chance to join a growing, forward-thinking team.

The Role : Client Servicing is a critical, client-facing role based in Jaipur.

You will be the primary link between our clients and our innovative event technology solutions, managing the complete relationship lifecycle from strategy to execution.

Key Relationship Management : Manage end-to-end client relationships by deeply understanding client needs and translating them into actionable event strategies related to Exhibitions, Conferences, and other large-scale events.

• Cross-Functional Coordination : Serve as the central hub, coordinating seamlessly with cross-functional teams including technical, production, and creative to ensure the timely and high-quality delivery of all event solutions.
• Event Execution Oversight : Oversee the planning and execution of events, ensuring all technical and logistical aspects align precisely with client expectations and industry standards.
• Client Communication : Serve as the primary point of contact for clients, proactively addressing queries, managing expectations, and resolving issues promptly and professionally.
• Performance & Improvement : Monitor event progress, gather comprehensive client feedback, and develop actionable insights to drive continuous improvement in service delivery and technology offerings.
• Reporting & Documentation : Maintain comprehensive reports and meticulous documentation on client interactions, project status, and event outcomes.

Skills & Must-Have (Required Experience : 3-5 Years)

Preferred Experience in planning and executing events or large-scale projects, with a functional understanding of event tech software and solutions.

Why Join Us?

We offer a challenging yet rewarding environment where you can merge your passion for client service with the exciting world of event technology.

You will have a direct impact on the success of high-profile events across India.

(ref : iimjobs.com)