Manager I2C (OM)

Ready to build the future with AI

At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.

Genpact (NYSE : G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of Manager - Order Management Order to cash

Inviting applications for Order Management Analyst in an outsourced environment supporting international clients covering the end to end process - Booking for products which includes Contract Management / modification / administration etc. Customer master Data management billing and invoicing service contract management Customer query / Dispute resolution

Responsibilities

Checking various sources of PO inflow (EDI queue Fax / email inbox) periodically

Creating orders in the business ERP within given TAT

Send order confirmation email to customer

Validating the order (such as product code quantity unit of measurement delivery address requested delivery date)

Ensure tasks are completed with 100% quality

Reviewing the blocks in order

Working on query resolutions with internal and sales teams

Circulating the out of stock report to end customer

Booking an appointment in carrier portal for order delivery

Work as a team to process any adhoc request promptly

Prepare the order trend report

Qualifications we seek in you!

Minimum qualifications

Any Graduate

Relevant experience in Order Management with clients with business in the Office Equipment / Consumer electronics / Imaging industry in a B2B model

Strong Communication Skills (verbal and written)

Preferred qualifications

Good customer handling skills

High Energy level

Why join Genpact

Lead AI-first transformation Build and scale AI solutions that redefine industries

Make an impact Drive change for global enterprises and solve business challenges that matter

Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills

Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace

Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build

Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters : Up.

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military / veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.

Required Experience :

Manager

Key Skills

Restaurant Experience,Customer Service,Employee Evaluation,Management Experience,Math,Employment & Labor Law,Sanitation,Leadership Experience,P&L Management,Mentoring,Supervising Experience,Restaurant Management

Employment Type : Full-Time

Experience : years

Vacancy : 1